FAQ

Voicemail Instructions

Retrieving your voicemail messages is as simple as dialling *97 from your VoIP Much phone line, pressing * after calling your VoIP Much phone number or calling one of several VoIP Much voicemail access numbers.

The voicemail system will guide you through logging in and listening to new or saved messages. A typical session would look like the following:

  • Dial: *97 (from your VoIP Much line)
  • Or dial: *98 (from another VoIP Much client), followed by your 10 digit phone number
  • Or dial: YOUR_PHONE_NUMBER (then once your voicemail message comes on, dial *)
  • Or dial one of the several VoIP Much Access Numbers, followed by your 10 digit phone number
"Please enter your password" (followed by the pound sign)

Dial: YOUR_VMAIL_PASSWORD #

"You have one new message."

When a user has a new message, the system will automatically play it along with the date and time that the message was left. The default voicemail menus are configured as follows:

Main Menu
  • 1.   Voicemail messages


    • 3.   Advanced options
    • 4.   Play previous message
    • 5.   Repeat current message
    • 6.   Play next message
    • 7.   Delete current message
    • 8.   Forward message to another VoIP Much mailbox

    • 9.   Save message in a folder
      • 0.   Save in New messages folder
      • 1.   Save in Old messages folder
      • 2.   Save in Work messages folder
      • 3.   Save in Family messages folder
      • 4.   Save in Friends messages folder
    • *.   Help; during message playback: Rewind (3 seconds)
    • #.   Exit; during message playback: Fast forward (3 seconds)
  • 2.   Change Folders
    1. 0.   Switch to New messages folder
    2. 1.   Switch to Old messages folder
    3. 2.   Switch to Work messages folder
    4. 3.   Switch to Family messages folder
    5. 4.   Switch to Friends messages folder
  • 0.   Mailbox Options
    • 1.   Record your unavailable message
    • 2.   Record your busy message
    • 3.   Record your name
    • 4.   Change your password
    • *   Return to the main menu
  • *.   Help
  • #.   Exit (hang-up)


During Message Playback
  1. *.   to rewind (3 seconds)
  2. #.   to fast forward (3 seconds)
Note: The # and * keys only work when the message is in the process of being played back.


After recording a message (incoming message, busy/unavailable greeting or name)
  • 1.  Accept
  • 2.  Review
  • 3.  Re-record
  • #.   Exit